We’ve been working hard behind the scenes on some great improvements to our help center. We know thousands of you check the online help pages every day. So we know that finding a quick answer is super important to getting you back on track with the work you’re doing.
So we’re really excited to share the faster, more intuitive Xero Central with you. Xero has gone further than just tweaking and improving features – they took it apart and rebuilt it entirely. They’ve utilized machine learning to find efficiencies – the result is a new, beautiful Xero Central with a turbocharged search engine. It will learn from the thousands of questions asked each day to continuously improve the answers it returns. It has been designed from the ground up to learn which questions are commonly asked, and to start proactively suggesting answers. Just start typing your question, and you’ll see search suggestions and popular answers appearing below.
It’s available right now.
Xero Central brings together all the types of help files Xero has. So you get the answers you need in one place, at your fingertips.
The separate Business Help and Practice Help Centre have been combined into central.xero.com, to help speed up the search. Answers are also available from two sources on the same page. If you’re browsing through results you can view both small business topics, and partner help topics, using the “Xero articles” and “practice articles” tabs.
As always, Xero’s award-winning support team is there to help too. If you don’t find what you’re looking for in Xero Central just reach out using the “Get in Touch” button at the bottom of each article.
Keep an eye out for more news on Xero Central. They’ve been working on some more enhancements and exciting new features that will be coming your way soon.
Posted by: Nigel Piper